Service

Training - Always Up-to-Date
Our service technicians provide expertise and experience. Ongoing training and advanced courses by qualified instructors in our MalterdingenTraining Center ensure that all our service personnel are always up-to-date on the latest technologies and applications.

If required, we can also offer training for our customers’ machine operators - either at your facility or at our own fully equipped Training Center

We offer the following courses:

• Freely editable core pull
• Machine setup
• Process optimizing and monitoring
• Machine maintenance
  

 

Ferromatik Service accompanies every machine from design, field testing and introduction, through its complete life cycle.

The benefits:

• Our customers can count on maximum up-time.
• Regular  testing of our products to proactively identify strengths and any possible issues.
• In-service experience continually flows into new product development.
• Ongoing improvement campaigns for machines already in service
• In the rare instances when something goes wrong, our service team is always ready.

Service-Hotline - Your Direct Connection

Machines tend to break down at most inopportune moments. In order to support our customers outside regular business hours we offer service contracts for the following:

• Spare parts Hotline and deliveries
• Technical Hotline for national and international troubleshooting, covering our complete machine range

	Standard Hotline	Extendend Hotline
Mon. - Fri.	8:00 am - 16:00 pm	16:00 pm - 22:00 pm
Sat., Sun. and Holidays		08:00 am - 22:00 pm

Strategy – Service is Available Everywhere

• Germany is split into 3 Service areas, with 40 strategically based service technicians.
• Our service technicians are highly trained and equipped with service vans, diagnostic equipment, specialized tools, and direct communications with Malterdingen.
• Mobile, decentralised parts inventory in service vans
• Spare parts deliveries overnight when required by service technicians or customers
• Every customer has their “own” service technician.
• Special support for key customers provided by Technical-Hotline personnel.

Always Nearby – In Germany …

• Decentralised service regions in Germany: North, Southwest, and Southeast.
• 80% of our German customers are less than 100 km from the nearest service technician.

... and around the World
In the following countries local service technicians (and some local support hotline services) are available:

Europe:

Austria, Belgium, Czech Republic,  Denmark, Finland, France, Great Britain, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Russia (incl. countries of the former Soviet Union), Sweden, Switzerland, Slovakia, Slovenia, Spain, Turkey
North America:

Mexico, USA

South America:

Brazil, Ecuador, Colombia, Venezuela

Asia:

China Beijing, China Hong Kong, China Shanghai, China Shenzhen, India, Indonesia, Iran, Israel, Japan, Malaysia, Saudi Arabia, Singapore, South Korea, Syria

Africa:

South Africa
Oceania:

Australia, New Zealand

 

Portfolio

To help keep production costs low we offer our customers the following services:

• Consulting and support on for specific applications (lower production costs; increase competitiveness)
• Training for machine operators on site or in our Training Facilities (decreases quality cost)
• CIR-Q machine certifications according to VDA 24470-1 guidelines: Helps customers with periodic calibration protocols to ensure the correct functioning and machine quality which can be documented for their customers in turn (increases competitiveness).

A Global Player with a Local Presence

“Think global; act local.” These aren’t just nice words. Our customers are always the
center of our activities — wherever they are. To guarantee our customers consistently high quality service we actively support our worldwide service network:

• Audits of our local service representatives
• Establish standards for all after sales areas  (Corporate Service Identity)
• Ongoing development and coaching of our entire service network
• Technical and organisational service network support

Global Ferromatik - Service-Quality

• Worldwide service-network with local service-organisations
• Emergency access to and support through factory service engineers
• Technical training worldwide for service technicians and customers
• Additional decentralised spare part inventories at subsidiaries and distributors
• Spare parts deliveries overnight to subsidiaries, distributors and customers